Our web site www.TippmannPros.com is open 24 hours a day, 7 days a week for your shopping convenience. TippmannPros.com Hours of operation are M-F 10am-5:00pm and Sat. 9am-1pm (Mountain Time). A TippmannPros.com representative is available during these hours to assist you with any questions, concerns or phone orders. 1-877-922-2355 (Toll Free).

Absolutely. Shopping via the internet is here to stay, that's why TippmannPros.com utilizes C-O-M-O-D-O Secure Sockets Layer (SSL), with 128-bit encryption. This ensures the protection of your credit card information while it is transferred from our server to that of our payment processing gateway Authorize.net. More businesses are using Authorize.Net to process their transactions over the Internet than any other payment solutions provider. For your protection and privacy TippmannPros.com does not store any credit card numbers on our server for any amount of time. When shopping with TippmannPros.com you can be assured that your information stays secure and that the protection of your personal information is of utmost priority to us.
If you are still unsure about providing credit card information over the internet, then feel free to contact us and we would be happy to assist you in processing your order over the phone.

We accept all major credit cards.
We are also now accepting "Mail Order" (payment by: certified check, cashiers check, money order or credit card).
To process an order via "Mail Order" please contact us and one of our customer service representatives will be happy to assist you.
Please make checks payable to "Redcell Paintball Inc." (Our Parent Company). Once we have received and processed your payment, we will ship out your order according to the options chosen at checkout.
We are available to process any of these payment options via phone at: 877-922-2355 Toll Free (M-F, 10-5 Sat 9-1 MT).

Free Economy shipping is offered on orders above $199 (not including tax). Offer excludes shipments to Alaska, Hawaii and International destinations.
Through our relationship with several reputable Freight companies, we are now able to offer an economy Ground shipping option. The usual delivery time for Economy shipping is 5-7 Business Days once your item has been shipped. This option is not as fast as Paid Ground, but for those who don't mind waiting, this is a good option.
When shipping paintballs it is suggested that you choose a minimum of FedEx Ground or FedEx Home Delivery. We will not offer any refunds or replacements for paintballs damaged in transit via our Free Economy Shipping option.
Orders containing backordered item(s) will not be split up and shipped seperately unless the backordered item(s) total over $199.

We do not ship to Military/APO addresses.
We do not ship to International destinations other than Canada.

**Winter Storm Advisory**
Due to certain storms during the winter, TippmannPros.com is not liable for shipments delayed due to adverse weather conditions. If your shipment was delayed due to a recent winter storm, TippmannPros.com will not be able to issue a credit, or refund shipping charges for your delayed shipment.

In-Stock Orders placed before 3pm (Mountain Time) are usually shipped the same day (excluding weekends and holidays).
A Shipping addresses that is different than your billing address may cause your order to be delayed. When using a seperate "Ship To" address, that address must be on file with your credit card institution or this will significantly delay your shipment.
Shipping options available:

FedEx Ground (Commercial Addresses): 3-5 Business Days
FedEx Home Delivery (Residential Addresses): 3-5 Business Days (Includes Saturday Delivery)
FedEx Express Saver: 3 Business Days
FedEx 2Day: 2 Business Days (Saturday Delivery Available by phone)
FedEx Overnight: Next Business Day (Saturday Delivery Available by phone)
Free Economy Ground: 5-7 Business Days (Offer excludes shipments to Alaska, Hawaii and International destinations)

**Holiday Shipping**
During the Christmas Season TippmannPros.com suggests a minimum of FedEx Express (3 Day Transit) to ensure delivery in time for Christmas. Please pay close attention to In-Stock Status, and choose your shipping options according to actual shipping days.

At TippmannPros.com we understand how important it is to receive your order in a timely fashion. TippmannPros.com tries to maintain an "in stock" status on all of the products we carry however, there are times when we are unable to stock merchandise due to manufacturing delays. In the case that your item is out of stock, TippmannPros.com will make every effort to receive your back ordered items and ship them to you as soon as possible. If items are on backorder for an unreasonable amount of time, we will contact the customer for an alternative product or refund.
A Ground charge will apply to all backordered items unless the backordered items total over $199.
Orders containing backordered items will not be split up and shipped seperately unless authorized by a customer service representative. Seperate shipping charges will apply to any split shipments.
Backordered items that are not shipped with the original order will be shipped via Ground by default.

TippmannPros.com is strictly a retail store. We sell only new items to the general public. These products are manufactured by reputable companies therefore TippmannPros.com does not normally open, inspect, or test the individual items before shipping. TippmannPros.com does not provide warranty service for any of the products sold on its website. Warranties, for those products that we sell are provided and serviced by the manufacturer of that particular product.

Before you purchase any product from our company, please check to make sure that you completely understand the conditions that apply to that manufacturer's warranty policy. All warranty, repair, or faulty equipment questions MUST be directed to the manufacturer of the item in question. We have selected only those manufacturer’s that will provide courteous, and prompt, customer support. Your after-purchase needs and the manufacturer of that particular product can easily resolve concerns. Neither the manufacturer, nor TippmannPros.com is responsible for the shipping costs of any item requiring warranty service.

TippmannPros.com DOES NOT PROVIDE WARRANTY SERVICE FOR ANY OF THE PRODUCTS SOLD ON THIS SITE. ANY AND ALL WARRANTY, REPAIR OR FAULTY EQUIPMENT QUESTIONS SHOULD BE DIRECTED TO THE MANUFACTURER OF THE ITEM IN QUESTION.

Paintball Manufacturer's Telephone Numbers:

ACI: 877-832-6224
Action Markers: 260-426-4600
Air America: 847-545-9999
Air Gun Designs: 847-520-7507
ANS: 805-527-5661
Avalon: 281-498-2245
Bob Long: 925-625-7929
Brass Eagle/View Loader: 800-861-6095
BT Designs: 260-424-9100
Crossfire: 616-344-7600
Custom Products: 480-539-4820
Diablo: 800-346-5615
Dye: 858-536-5183
Hybrid Paintball: 800-366-3110
Indian Creek: 208-468-0446
J & J: 330-567-2455
JT USA: 800-587-2246 x 217
Kingman (Spyder/Raven): 888-KINGMAN
Lapco: 858-693-0068
Mokal: 905-625-7571
National Paintball/32 Degree/Psycho Balistics/Diablo: 800-346-5615
Odyssey: 972-494-2500
Planet Eclipse: 401-247-9061
PMI/Evil: 847-579-1633
Proteam: 904-439-3600
Shocktech: 708-418-8888
Smart Parts: 800-992-2147
Tippmann: 800-533-4831
Warped Sportz: 888-235-9277
WDP: 888-679-4327
WorrGames (WGP): 800-755-5061

ALL Returns must be made within 15 days of original invoice. ALL returns are subject to a 15% restocking fee. Before any item can be considered for return, it must meet all of the following conditions:
**Shipping charges are not refundable.**

• All products returned must be in new, unused, condition. Unused means that paintball guns have not had CO2 or compressed air shot thru them. You may not test fire a gun and then return it to us.
• Used products may not be returned. Use is defined as any attempt to open packaging, fire, install, wear or wash.
• All items associated with each product must be returned. This includes packaging, accessories, and printed materials that came with the product. This includes any promotional materials such as stickers included with the products that you ordered.
• You must include a copy of the invoice you received with your order.
• There are absolutely NO RETURNS after 15 days from the date you received the order.
• Open DVD’s and Videotapes are not returnable, if defective they may be exchanged for the same title only.
• All sales of electronic merchandise is final. If you are having trouble with an electronic item or you suspect that an item has a manufacturers defect, you will need to contact the manufacturer of that device direct. No Returns are accepted on electronic merchandise.
• We will not offer any refunds or replacements for paintballs damaged in transit. When shipping paintballs it is suggested that you choose a minimum of FedEx Ground or FedEx Home Delivery. If the box appears to be damaged it should be mentioned to the delivery agent and noted upon receipt. If this is the case, please notify the agent and file a claim for the cost of the damaged products and shipping expenses incurred.

If you meet the conditions set forth above and wish to return an item(s) you must follow these directions:

• First, contact our customer service department at 877-922-2355 to request a RMA (return merchandise authorization) number . The sales associate should ask the following questions so have all information readily available, The Reason For the Return? Your Order Number? Your Name? And What product is being returned? After we have determined that a return is applicable, we can then begin to process a return.
• Please write "RETURN" and your RMA Number clearly on the outside of the box you are returning. Without a visible "RETURN" on the outside of the box, our receiving department will not accept the package, and it will be returned to you.
• The customer is responsible for shipping costs associated with merchandise being returned.

Upon receiving your authorized return TippmannPros.com, will inspect the returned item(s) to ensure that the conditions set forth above have been met. If the item(s) you are authorized to return don't meet the conditions set forth above, TippmannPros.com, will return the item(s) to you at your cost.

If all the conditions are met TippmannPros.com, will refund you the amount of the item(s) returned minus any applicable restocking fee. The refund will be issued to you in the same method you used for payment. Please allow up to 30 days from the time we receive your return for the refund to appear on your credit card.

If any merchandise is damaged in shipping due to incorrect packing by the customer. TippmannPros.com will not process a refund. TippmannPros.com recommends that all returns be shipped and insured via UPS or FedEx.

If after placing an order with TippmannPros.com you decide you don't want the order, you must cancel the order before we ship it by calling our customer service department at 877-922-2355.
If you cancel your order after TippmannPros.com ships it, you are still responsible for the costs associated with shipping, a restocking fee may apply in this case.

Refusing to accept the delivery of your order does not constitute a cancellation of that order. You still must contact us and let us know you refused it.

At TippmannPros.com we stake our future on it.
The number of injuries for paintball is much less than bowling, tennis, archery, basketball, and many other sports. Less than 1 person out of every 4,000 who play paintball will end up having to go to the doctor for a paintball-related injury. This includes things like ankle sprains or scratches from falling in the woods, not just injuries directly related to paintball pellets. On the other hand, 1 in 33 people who play football will end up visiting the hospital each year.
As the industry has progressed, so has the technology behind the safety products. The goggles and safety equipment available provide exceptional protection.
And with products such as these, paintball is not only safe, but extremely fun!